Privacy Policy, Modern Slavery Statement, T&C’s

PRIVACY POLICY

We want you to know your privacy is important to us.

Who we are

INSKIN NAKED is the trading name of INSKIN SKINCARE LTD, registered company address 53 Hough, Halifax, HX3 7BU. The company registration number 7709926. INSKIN SKINCARE LTD controls the information we hold for you.

The information we collect

We only collect personal data from you when you place an order via Woocommerce or when you provide your consent to opt into our marketing email newsletters.

How we use your information

Your personal data is used to fulfil the contract of sale by processing your payment and delivering your order to you.  If you have provided consent we will process your data to send relevant marketing emails.

Who we share your information with

The information you provide when you buy online with us is used to secure third-party payment via PayPal in order to process your payment. The information you provide is also used to deliver your products to you usually using either MyHermes or Royal Mail.

How long we keep your information

We keep your information for as long as you have a customer relationship with us.

Storing and transfer of your information

Our online store is connected to our e-commerce provider Woocommerce.

We use MailChimp for opt-in email marketing communications. MailChimp has self-certified to both the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield regimes, and lawfully transfers EU/EEA personal data to the U.S. pursuant to their Privacy Shield Certification.

Your rights to the information we hold

If you have an online customer account with us you can log in anytime to review and update your details. You can also contact us free of charge to request details of any personal data we hold about you or for us to up-date or delete your data.  If you choose to opt into marketing messages from us you may opt out at any time by contacting us or by clicking on the unsubscribe links in our marketing emails.

Cookies

This site uses cookies to personalise and optimise your shopping experience.

A cookie is a small amount of information used when you visit our website.  Cookies make your browsing experience better by allowing our website to remember your actions and preferences. This results in not having to re-enter this information each time you return to the site.

MODERN SLAVERY STATEMENT

We have taken a risk-based approach in considering our exposure to modern slavery. Our focus is to continue to work closely with our suppliers to ensure we’re working responsibly to avoid modern slavery.

We will continue to develop our approach to tackling the issue of Modern Slavery, as issues may evolve and require a different approach to improvement in the supply chain.

TERMS AND CONDITIONS

1. Terms and Conditions

1.1 Please read these Terms and Conditions carefully as they contain important information about your rights and obligations. These terms and conditions apply to your use of our website at www.inskin.co.uk (‘Website’) and the sale of products to you from this Website.

1.2  The website www.inskin.co.uk is a site owned and operated by INSKIN Skincare Ltd. We are registered in England and Wales under company number 7709926 and have our registered office at 53 Hough, Halifax, Yorkshire, HX3 7BU.

1.3    By using our Website, you indicate that you accept these Terms and Conditions which may be modified and posted on our Website from time to time.  If you do not wish to be bound by these Terms and Conditions then you may not use our Website.

1.4    Our Website is a place for you to select and order natural, preservative-free skincare and wellbeing products (the “Products”) for your personal use. Please refer to the website for more product details.

1.5   You must be over 18 years old, legally capable of entering into binding contracts and the holder of a valid debit/credit card to purchase our Products.  We reserve the right to obtain validation of your credit or debit card details before providing you with any Products.

1.6   To order any Products, you must register an account with us. 

1.7   You can order Products by following the ordering procedures set out on our order and checkout pages.  You must pay by credit or debit card at the time of order. 

1.8    All INSKIN NAKED product prices listed on our Website are inclusive of VAT at the current rates and are exclusive of delivery charges.

1.9   Prices are liable to change at any time, but changes will not affect orders in respect of which INSKIN Skincare Ltd have already sent you Confirmation.

1.10   INSKIN Skincare Ltd is entitled to refuse any order placed by you.  If your order is accepted, INSKIN Skincare Ltd will confirm acceptance to you by online electronic means (“Confirmation”) to the email address you have given us on placing your order. 

1.11  You undertake that all details you provide to INSKIN Skincare Ltd for the purpose of purchasing Products will be correct.

2. Delivery

2.1 UK postage and packaging is free. INSKIN Skincare Ltd will endeavour to dispatch all orders within 72 hours, however, please allow up to 5 working days. UK deliveries are through MyHermes or Royal Mail and international deliveries will usually be with Royal Mail

2.2  European delivery will usually be via Royal Mail Airmail.  INSKIN Skincare Ltd will endeavour to dispatch all orders within 72 hours, however, please allow up to 10 working days. Depending on the size and weight of your order a courier may be used instead, and a signature upon delivery may be required.

2.3  European delivery charges are currently a flat rate of 8 euros.

2.4 As the customer, you will be responsible for all applicable taxes including import charges for orders to overseas countries.  INSKIN Skincare Ltd will not be liable for such charges.  Please contact the relevant customs office to check if these apply.

2.5 During the Christmas period, delivery time may be longer than 10 days. 

2.6 INSKIN Skincare Ltd cannot guarantee delivery dates for overseas delivery as they are subject to customs clearance in the destination country. 

2.7 INSKIN Skincare Ltd shall not be liable for any delay in delivery of the Products howsoever caused including but not limited to force majeure events.  These are circumstances beyond INSKIN Skincare Ltd’s reasonable control

3. Returns        

3.1 INSKIN Skincare Ltd always aim to provide high-quality goods that are fault free and undamaged.  On occasion, however, goods may need to be returned. Returns are governed by these Terms and Conditions.

3.2  Please enclose the following details with your returned Products:

  • Your Name

  • Your Address

  • Reason for return/exchange

3.3 Please send your returned Products to:

Customer Services
INSKIN Skincare Ltd

53 Hough

Halifax

Yorkshire

HX3 7BU

3.4  If you receive INSKIN Skincare Ltd goods which do not match those that you ordered unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 working days to arrange collection and return.  INSKIN Skincare Ltd, will give you the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the goods.  Refunds and replacements will be issued upon our receipt of the returned goods.  INSKIN Skincare Ltd is responsible for paying return shipping costs if goods are returned for this reason at the standard Royal Mail rate.

3.5     If any goods you have purchased have faults when they are delivered to you, you should contact INSKIN Skincare Ltd via email – info@inskin.co.uk within 20 working days to arrange collection and return.  Goods must be returned in their original condition with all packaging and documentation.  Upon receipt of the returned goods, the price of the goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the goods.  INSKIN Skincare Ltd is responsible for paying return postage costs if goods are returned for this reason at the standard Royal Mail rate.

3.6    If goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note stating that the goods have been damaged.  In any event, you should report such damage to us within 10 working days via email – info@inskin.co.uk and arrange collection and return.  Upon receipt of the returned goods, the price paid by you will be refunded to you through the payment method used by you when purchasing the goods.  INSKIN Skincare Ltd are responsible for paying return shipment costs if goods are returned for this reason

3.7  You have a statutory right to a “cooling off” period.  This period begins once your order is complete and ends 7 working days after the goods have been delivered to you.  If you change your mind about the goods within this period, please return them to INSKIN Skincare Ltd within 7 working days of receipt.  You are responsible for paying return shipment costs if goods are returned for this reason.

3.8  Refunds for Products given as a gift can only be given to the original purchaser.

3.9   If you simply wish to return any items to us that you have bought you may do so if the following conditions are met: 

*You have not used the products; and
*You return them to us within 20 working days of your original purchase. 

*If you wish to return goods to us for any of the above reasons, please email INSKIN Skincare Ltd for returns information – info@inskin.co.uk

3.10    INSKIN Skincare Ltd reserve the right to exercise discretion regarding any returns under these Terms and Conditions. 

 4. Policy

4.1 You acknowledge and agree to be bound by our Delivery and Returns Policy, Terms and Conditions and any Promotions INSKIN Skincare Ltd run.

4.2 Unless otherwise specified all content and materials published on our Website are presented solely for your private, personal and non-commercial use. 

4.3 You warrant and undertake that you will not use our Website for any illegal or prohibited purpose including without limitation the posting or transmitting of any libellous, defamatory, inflammatory or obscene material.  

4.4 You must not attempt to interfere with the proper working of our Website and, in particular, you must not attempt to circumvent security, tamper with, hack into or otherwise disrupt any computer system, server, website, router or any other internet connected device.

4.6 Where our site contains links to other sites and resources provided by third parties (including but not limited to our stockists), these links are provided for your information only. INSKIN Skincare Ltd have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

4.7 INSKIN Skincare Ltd will try to make our Website continually available but cannot guarantee that our Website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability.  

4.8 We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our Website or the contents or services available through it, including your access to it.

5. Disclaimer

5.1 Please note that although we try to ensure that the content of our Website is accurate, our Website may contain typographical errors and other inaccuracies.

6. Our Intellectual Property Rights

6.1 The contents of our Website and our Products are protected by International Copyright Laws and other Intellectual Property Rights.  The owner of these rights is INSKIN Skincare Ltd.

7. Liability

7.1 We promise that for any Products you purchase from our Website:

    • 10.1.1 we have the right to sell the Products to you;

    • 10.1.2 the Products will correspond to the description we have given to you;

  • 10.1.3 the Products will be of satisfactory quality;

  • 10.1.4 the Products will be fit for the purpose notified to you by INSKIN Skincare Ltd.

7.2 INSKIN Skincare Ltd may alter any of the aforementioned clauses from time to time and post the new version on our Website, following which all use of our Website will be governed by that version.  You must check the Terms and Conditions on our Website regularly.

7.3 These Terms and Conditions together with our current Website prices, Delivery and Returns Policy, Terms and Conditions and our Promotions terms set out the whole of our agreement to you by us

7.4 We retain the right to deny Website access to any person who fails to comply with these Terms and Conditions

7.5 These Terms and Conditions and your use of the INSKIN Skincare Ltd Website are governed by English Law and you submit to the non-exclusive of the English Courts.

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